Online Reputation Management

Take control of what
the world sees about
your brand.

Grapa Media helps businesses protect, manage, and grow their online reputation across 15+ platforms — professionally and transparently.

Google· Airbnb· Trustpilot· Booking.com· Facebook· Yell· TripAdvisor· Houzz· Checkatrade· Yelp· G2· Capterra· Reviews.io· Rated People

Two core services.
One protected reputation.

Review Management

Take back control of your reputation across every major review platform. We audit, respond, monitor, and build systems to strengthen your rating organically.

  • Multi-platform reputation audit
  • Professionally drafted review responses
  • Customer feedback encouragement framework
  • Custom response templates
  • Ongoing monitoring setup
Get started →

Social Media Reputation

Build a consistent, trustworthy presence across social platforms. We audit your brand voice, create moderation strategies, and turn your social presence into a sales asset.

  • Full social brand presence audit
  • Brand voice & consistency strategy
  • Comment & DM moderation plan
  • Social proof building strategy
  • Platform-specific recommendations
Get started →
Hospitality & Travel
AirbnbBooking.comTripAdvisorExpediaVRBOHotels.com
Local Business & Trades
Google BusinessYell.comHouzzCheckatradeTrustpilotRated People
Social & General
FacebookYelpGoogle MapsReviews.ioSitejabber
Industry-Specific
G2CapterraDoctifyWhatclinic

Simple, transparent packages.

Starter
$30
Perfect for businesses wanting to understand their reputation and get a quick-start toolkit.
  • Review audit — up to 3 platforms
  • 10 custom response templates
  • Negative review response strategy
  • Customer feedback framework
  • 3-day delivery
Get started
Full Management
$150
Complete hands-off ORM for brands that want everything managed and reported monthly.
  • Unlimited platforms
  • Everything in Professional
  • 60-day active ORM management
  • Comment & DM moderation
  • Monthly performance report
  • 30-min strategy call
  • Priority 12hr response
Get started

Built on transparency.
Driven by results.

01

Certified specialist

Formally certified in Online Reputation Management — not a generalist dabbling in ORM.

02

15+ platforms covered

More platform coverage than most ORM freelancers — from Google to Airbnb to Checkatrade.

03

Full transparency

You receive a clear report of everything done. No black boxes, no vague deliverables.

04

Long-term thinking

We build sustainable reputation systems — not quick fixes that unravel in a month.

Hi, I'm Toyo.

I founded Grapa Media with one belief: every business deserves a reputation that reflects the quality of what they actually do.

I specialise in online reputation management — helping small businesses, Airbnb hosts, local tradespeople, and personal brands take control of what customers see when they search for them online.

Whether it's negative reviews causing damage, a weak social presence losing you customers, or building a brand reputation from scratch — I create the strategies and systems to fix it.

Grapa Media is growing into a full digital agency. ORM is where we started. It won't be where we stop.

Certified in Online Reputation Management
Work with us
Our mission

"We believe every business deserves a reputation that reflects the quality of what they do — and the tools to protect it."

— Toyo Ntewo, Founder
15+
Platforms covered
3
Packages available
24h
Response time

Let's talk about
your reputation.

We respond to all enquiries within 24 hours. Not ready to fill out a form? Order directly on Fiverr →

Thanks! We'll be in touch within 24 hours.